Technical Training and Support

ACE computing products and services are all novel, unique, innovative, advanced, and comprehensive. The purpose of our training and support program is to maximize the value of your ACE software and system investment. The program is customized to address the types of problems our customers face. Contact us for detailed information.

ACE offers end-to-end training and support to help you build your computing around your business and your business around your customers. Learn how to improve your business at every stage of the computing and modeling cycle, from identifying a problem to resolving a service issue.

Training

To enable you to best apply our computing products to your business needs, ACE provides learning solutions that can transform the process of educating your staff. We have developed training solutions that provides you with faster time to value, increased productivity, and lower overall implementation costs. Our commitment to the blended solutions approach provides our customers with a choice of training products and services that can be leveraged to fit the diverse needs of your user base.

All of our training solutions are completely scalable, providing tools that can assess and address the training needs of a single user or the diverse requirements of an entire enterprise. Supported by a network of training professionals, our training services are available on-demand from virtually any location, and our customization services can capture and integrate your business processes and tribal knowledge into a coherent education program.

Support

Once your computing software is installed and your computing system is deployed, your focal point for software and system support is the ACE support team. ACE support team provide both your software and systems support through telephone and electronic access. ACE electronic support is available 24 x 7. ACE telephone support is available every day of the week from 8:00 AM to 6:00 PM Central Time in the US and Canada

ACE is organized into support teams consisting of subject matter experts. These teams are located in close proximity to their parallel product development groups, so they can quickly locate the path that will lead you to improved productivity. ACE does not have a tiered support model. Your questions are routed directly to technical support agents who have the knowledge and skills to understand, investigate and resolve problems quickly. Phone-based support includes problem escalation and management visibility for tracking all requests whether they are questions, reported problems or enhancement requests.